My computer has a virus—what should I do? (Preliminary malware troubleshooting)
You suspect that your computer is infected with a virus or malware (such as Poweliks)
- You were directed by ESET Customer Care to complete Preliminary malware troubleshooting
Bookmark/save this article
Before proceeding we highly recommend that you bookmark this article in your web browser , print it for reference or view it on another device so that you can easily return to it and continue on to the next given step (for example, in step 4 you will have to access this article again after restarting your system in Safe Mode).
Rule out currently trending threats
To check for, and remove (if present) a trending threat, follow the steps in one of the following Knowledgebase articles:
Run ESET Rogue Application Remover (ERAR)
The ESET Rogue Application Remover (ERAR) will detect and attempt to remove rogue applications that are infecting your computer or making undesired changes to your registry.
- Run ERAR using the steps in the following article:
If ERAR fails to remove a detected threat, or does not find one, continue to step 4 (run the ESET Online Scanner).
Scan your computer
If you have an ESET product installed, run a Computer scan. If you do not have an ESET product installed, run the ESET Online Scanner (using default settings). The ESET Online Scanner looks at your system from a different perspective than a typical ESET Computer scan. To run the online scanner, follow the steps in the Knowledgebase article below:
Restart your computer and observe system behavior
If, after completing steps 1-4, you restart your computer and no longer notice the issues / symptoms that brought you to this article, you do not have to continue to step 6. If your issue / symptoms persist, continue to step 6 below.
Gather logs and contact ESET Customer Care
To complete this step, send a copy of a Scan log, Detected Threats log and SysInspector log to ESET Customer Care following the steps in the Knowledgebase articles below: